Booking Terms and Conditions

1. Introduction

1.1 Scope of Terms

These Booking Terms and Conditions, our Privacy Policy, and any other pre-contract information we supply govern every booking you make with Trip Tailors Travel Ltd, Suite RA01, 195-197 Wood Street, London, E17 3NU. Please read them carefully, as they outline both your rights and our obligations. If you have any further questions after reading these booking conditions, please contact our customer service team at [email protected] or call us at 020 8150 3212.

1.2 Definitions

• “ADR”

Alternative dispute resolution, including ABTA’s consumer arbitration and mediation schemes or any successor mechanisms.

• “Agent”, “we”, “our”, “our website”, “us”

Trip Tailors Travel Ltd, Suite RA01, 195-197 Wood Street, London E17 3NU (company no. 16542016).

• “ATOL”

The Air Travel Organiser’s Licence scheme run by the UK Civil Aviation Authority (“CAA”) or any successor scheme.

• “ATOL Certificate”

The document an ATOL Holder must issue to the Lead Traveller as evidence of ATOL financial protection under the Civil Aviation (Air Travel Organisers’ Licensing) Regulations 2012.

• “ATOL Holder”

A travel organiser or retailer that holds a current ATOL.

• “Booking Summary” / “Confirmation”

The document we and/or supplier(s) email to you after checkout. It shows the travel services requested, prices, key timings and reference numbers. Supplier confirmations or e-tickets remain the binding record of the services themselves.

• “Child” / “Children”

A person under 18 years of age on the date of departure.

• “FCDO”

The United Kingdom’s Foreign, Commonwealth & Development Office.

• “Lead Traveller” / “Lead Passenger”

The individual who makes the booking, pays the Service Fee, and has authority to receive refunds, make changes or cancellations and otherwise act for every person on the booking.

• “Price-Change Buffer”

A provisional amount of up to 5% of the quoted total that we add under clause 4.4 solely to absorb any supplier price rise between quotation and ticketing/confirmation.

• “Principal” 

The Lead Traveller, acting on behalf of every person named on, added to, or substituted on the booking, who appoints and authorises Trip Tailors Travel Ltd to act as its agent to negotiate, enter into contracts, and complete checkout processes with third-party suppliers on your behalf for all requested travel services.

• “PTR 2018”

The Package Travel and Linked Travel Arrangements Regulations 2018 (SI 2018/634), as amended.

• “Service Fee” / “Agency Fee”

The non-refundable amount payable to Trip Tailors Travel Ltd for acting as your booking agent.

• “Supplier” / “Third-Party Supplier”

Any third-party airline, hotel, car-rental company, tour operator or other travel service provider with whom you enter a direct contract of carriage, accommodation or service.

• “Traveller”, “you”, “your”, “passenger”, “guest”, “person(s)”

The Lead Traveller and every person named on, added to or substituted on the booking.

• “Unavoidable and Extraordinary Circumstances”

Events beyond a party’s reasonable control the consequences of which could not have been avoided even if all reasonable measures had been taken, including those listed in clause 17.

1.3 Our Role as Booking Agent Only

By accepting these Terms, you (the Principal) appoint Trip Tailors Travel Ltd as your agent. We will source, plan, and book only the third-party individual travel components or third-party package you instruct us to arrange. Any package we source will be ATOL-protected and organised by third-party supplier(s); Trip Tailors Travel Ltd is not itself a package organiser. All suppliers will be outlined on your invoice.

• We do not combine services into a single “package” as defined in Regulation 2 PTR 2018.
  
• We never receive or hold supplier monies; funds flow direct from you to each supplier.

1.4 Appointment of Agent

By agreeing to these Booking Terms and Conditions you (the Principal) appoint Trip Tailors Travel Ltd as your agent to source, negotiate, arrange, and complete the booking of all requested travel services on your behalf. Trip Tailors Travel Ltd (the Agent) accepts that appointment and will act on the Principal’s behalf in accordance with these Terms. This agency appointment takes effect immediately upon your acceptance of these Terms and remains in force until:

(a) the date falling three months after the completion of your trip; or

(b) terminated as set out in Clause 6.

2. Before you Book

2.1 Prohibited Conduct

You must not;

(a) Use a bank card, credit card, or payment account that is invalid or that you are not lawfully authorised to use; or

(b) impersonate any person or misrepresent your identity or affiliation with any person or organisation; or

(c) breach any applicable law, statute, regulation, or regulatory requirement while using our website or booking services.

2.2 Right to Refuse Service

We reserve the right, at our sole discretion, to refuse service, suspend or cancel a booking, and/or report the matter to the relevant authorities or payment providers if we reasonably believe that you have violated clause 2.1. In such circumstances, we are not liable for any loss, cost, or expense you incur as a result.

2.3 Passport and Visa Responsibility

It is your responsibility to ensure that you comply with any passport, visa, and additional immigration requirements. You should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you are unable to travel because you have not complied with any passport, visa, or immigration requirements.

2.4 Foreign Office Travel Advice

The Foreign and Commonwealth Office provides essential travel advice on destinations, which includes information on passports, visas, health and safety, security, and more. By completing a booking with Trip Tailors Travel Ltd, you confirm that you have extensively and thoroughly read and complied with all relevant travel advice from: www.gov.uk/foreign-travel-advice

2.5 Accurate Traveller Details

You must complete all traveller detail forms accurately and in full. We will pass the information to the relevant suppliers exactly as you provide it. We are not liable for any costs, delays, or losses arising from incomplete or incorrect information that you provide to us, including—but not limited to—misspelled names, incorrect passport details, incorrect addresses, or false signatures.

2.6 Additional Travel Advice for Non-UK Residents

If you reside outside the United Kingdom, you must, in addition, consult and comply with the official travel and safety advice issued by the government or other competent public authority in your own country of residence. You are responsible for checking that advice before you make your booking and again immediately before departure.

You are responsible for ensuring that your insurance, health precautions, documentation, and itinerary meet any requirements or restrictions imposed upon you. We accept no liability for any loss, damage, cost, or inconvenience arising from your failure to obtain, read, or act upon the travel advice applicable to you.

3. Bookings

3.1 Eligibility and Agreement

By making a booking or accepting these Booking Terms and Conditions, you confirm that you are over the age of 18 and agree on behalf of all persons detailed on, added to, or substituted on the booking that you have read and understand these booking conditions and agree to them. You acknowledge that you act as the principal for every travel service booked and, you expressly appoint Trip Tailors Travel Ltd to act solely as your booking agent. In that capacity you authorise us to:

(a) source, negotiate, arrange and checkout the requested travel services in your name; and

(b) enter you into the relevant contracts of carriage, accommodation or service directly between you and each third-party supplier.
All rights and obligations arising from those supplier contracts rest with you as principal, and our responsibility is limited to performing the agency services described in these Terms with reasonable skill and care, in accordance with these Booking Terms and Conditions.

3.2 Completing Your Booking

To complete a booking you must:

(a) Complete every mandatory booking form in full and truthfully;

(b) read and accept these Booking Terms and Conditions, each supplier’s terms and conditions, the relevant privacy policies, and any other documents presented at and before checkout; and

(c) Pay the full balance shown on the quotation.

3.3 Confirmation and Verification of Details

Once your booking is complete, both Trip Tailors Travel Ltd and the third-party supplier(s) will email you a confirmation. You agree to thoroughly check that all dates, timings, locations, names, addresses, passport information, and any other relevant details are correct on receipt of all documents and advise us of any errors immediately. If we do not hear from you within 24 hours, we will treat the details as accepted.

We cannot guarantee that we will be able to change documents once the booking has been made. We do not charge for changes to documents, but you will have to pay any charges made by suppliers. Please ensure that the names given are the same as in the relevant passports.

3.4 Parental Authority & Consent (Bookings Involving Children)

The individual who completes a booking (the “Lead Traveller”) represents and warrants that every participant under 18 years of age included in the booking (each a “Child”) is either their own child or that they hold valid, written authorisation from the Child’s parent or legal guardian to act on their behalf.

The Lead Traveller confirms that they have secured verifiable parental consent—obtained by digital signature, scanned authorisation form or other verifiable proof—for Trip Tailors Travel Ltd to collect and process each Child’s personal data in accordance with our Privacy Policy. The Lead Traveller must notify us immediately if any consent is withdrawn or found to be invalid.

If parental consent is withdrawn, Trip Tailors Travel Ltd may be unable to provide all or part of the services relating to the affected Child and reserves the right to cancel or amend the Child’s participation in accordance with Clause 10. Any refunds or fees payable on cancellation will be governed by that clause.

3.5 Incorrect Details

If you believe that any information or details are incorrect on the booking summary (or any other document), you must inform us immediately, as it may not be possible to make changes later. Delays in reporting inaccuracies may harm your rights and/or result in charges or an inability to make the change.

4. Payment

4.1 Payment Responsibility

You must make payment on behalf of everyone named on the booking, in full and when we request it. The payment is processed in two near-instant transactions: first, our non-refundable service fee, and second, the balance paid directly to the supplier.

4.2 Service Fee

We charge a service fee. Our Service Fee compensates us for the professional time, expertise, and administrative work we devote to researching, planning, negotiating, and managing your booking from first inquiry through to confirmation. Our Service Fee will be displayed as “Service Fee” on your invoice and booking confirmation. This fee is non-refundable unless we have breached one or more terms of our contract with you. This service fee does not refer to us assembling a holiday package.

4.3 Supplier Funds

When you authorise payment—whether by card, bank transfer, or any other accepted method—the supplier’s funds are transmitted directly to the supplier(s). Trip Tailors Travel Ltd does not receive, hold, or route supplier funds at any stage.

The supplier may not create a ticket or guarantee your reservation until they receive the full, cleared amount. This will be outlined in the supplier’s terms and conditions.

Until the supplier issues its formal booking confirmation and/or e-tickets—sent directly to the lead passenger—all prices, availability, and other details remain strictly provisional and may change.

We will forward copies of any confirmations we receive for your convenience, but the supplier’s confirmation documents are the binding record of your booking.

4.4 Price-Change Buffer

We add a provisional Price-Change Buffer of up to 5% of the quoted total to your initial invoice because airline, hotel, and other supplier prices can change without notice between the time we quote and the moment your payment clears, How it is applied:

(a) If the underlying supplier price rises before the booking is ticketed/confirmed, we will use the Buffer to absorb that increase (up to the 5% limit). You will never be charged more than the total price invoiced.

(b) If the supplier’s price falls before the booking is ticketed/confirmed, you will be charged the new lower price.

(c) If the supplier price rises by more than 5%, we will contact you promptly. You may then

choose to:

(i) agree to pay the additional amount so we can secure the original arrangements; or

(ii) Instruct us—at no extra agency fee—to find and book alternative arrangements that keep the overall cost within your original quoted price.

If we ultimately cannot reach an arrangement (for example, you decline both options), the booking will be treated as a cancellation or amendment under Clause 10 and any agency fee already paid will be retained by us and is strictly non-refundable.

The Price-Change Buffer is not a service fee, tax, or surcharge; it is a precautionary measure designed solely to protect you from small, last-minute supplier increases. It is applied strictly as outlined above and never retained as profit.

4.5 Supplier Sold-Out Situations

If any travel component or Package you have requested and for which we have issued an invoice becomes unavailable or “sells out” after invoicing but before your booking is ticketed/confirmed (checkout), you agree that:

(a) We will use all reasonable endeavours to source and offer you a suitable alternative of equivalent or similar standard, price and itinerary; and

(b) If no appropriate substitute can be secured within a reasonable time (normally within 48 hours of learning of the unavailability), we will contact you to agree whether to:
(i) accept an alternative at a different price; or
(ii) cancel that component or Package, in which case cancellation and refund rights will apply as set out in Clause 10.
Should you decline the alternatives proposed or fail to respond within the stated time frame, we reserve the right to treat the matter as a cancellation by you under Clause 10, with our Service Fee retained in full.

5. Your Contract

5.1 Formation of Contracts

By agreeing to these Booking Terms and Conditions, we will arrange for you (as Principal) to enter into contracts with the supplier(s) whose terms and conditions you must agree to before proceeding with a booking. We act solely as your Agent. We will arrange for you to enter into contracts with the suppliers (airlines, hotels, car rentals, tour operators, and/or other suppliers) named on your booking summary. For all bookings, we act as your agent, you are our principal. You will have to abide by the supplier’s terms and conditions. You must read these carefully as they contain important information about your booking. The supplier’s terms and conditions may limit the supplier’s liability to you or make it so that they are not liable to you, in accordance with the applicable International Conventions. If you do not have the supplier’s terms and conditions, we will provide copies upon request. The contract with the supplier is only formed once the sale is completed with the supplier. If you have not received—or believe you have not received—the supplier’s Terms and Conditions, you must notify us before completing your booking.

5.2 Variety of Services and Supplier Liability

We source a variety of services and optional add-ons (Packages, flights, hotels, transfers, car rentals, day trips, and other services). These are provided by a variety of different third-party suppliers. Your contract for these services will be with the relevant supplier or suppliers and not with us. We are an agent and a separate entity from the suppliers; we plan and handle the booking process on your behalf. For that reason, we accept no responsibility for the actions of the suppliers or outcomes that occur between you and the supplier. We accept no responsibility for the services provided by the supplier.

5.3 ATOL-Protected Packages

Where we source a package on your behalf, it is organised by a third-party supplier holding a Air Travel Organiser’s Licence (“ATOL”), that supplier—not Trip Tailors Travel Ltd—is deemed the “organiser” under Regulation 15 of the Package Travel and Linked Travel Arrangements Regulations 2018. The organiser is therefore solely responsible for the proper performance of all travel services included in the package.

ATOL financial protection
Every payment you make for such a package is protected by the organiser’s ATOL. If the organiser becomes insolvent, the Civil Aviation Authority (“CAA”) will arrange either:

• issue a full refund of any money you have paid, or
  
• (if you are already abroad) the continuation of your trip and/or repatriation to the United Kingdom.

Provision of ATOL Certificate
The organiser must issue an ATOL Certificate to the lead passenger as soon as any payment is taken. This certificate sets out:

• the travel services covered,
  
• the ATOL holder’s name, address, and licence number, and
  
• clear instructions on how to claim in the event of insolvency.
  

If you do not receive your ATOL Certificate within 24 hours of making payment, you must notify us immediately. We will assist you in obtaining the certificate from the supplier.

6. Termination of Agency Appointment

6.1 By the Principal

(a) The Principal may terminate Trip Tailors Travel Ltd’s appointment as agent at any time by providing us with not less than 14 days’ prior written notice.
(b) On receipt of such notice, we will cease all new bookings and supplier negotiations on your behalf, but will complete any arrangements already in progress unless you instruct otherwise in writing.

6.2 By the Agent

Trip Tailors Travel Ltd may terminate its appointment as agent immediately by written notice to the Principal if:
(a) the Principal fails to pay any sum due under these Terms when due;
(b) the Principal commits a material breach of any provision of these Terms which (if capable of remedy) is not remedied within 7 days of written notice;

6.3 Effect of Termination

(a) Termination will not affect any rights or liabilities that have already accrued under these Terms.
(b) The Principal remains liable to pay all Service Fees and supplier monies due for services already booked or confirmed prior to termination.
(c) Upon termination we will, at your request and subject to your payment of any outstanding sums, transfer to you (or to a successor agent) all documents, booking files, supplier contacts and other information reasonably necessary to complete your travel arrangements.

6.4 Survival

Clauses concerning payment, liability, indemnity, data protection, confidentiality and any other provision which by its nature should survive termination shall continue in full force and effect notwithstanding termination of the agency appointment.

6.5 Payment and Ticket Issuance

Your payment obligations will be agreed between you and us; in all other respects, you will be bound by the airline’s terms and conditions and, if applicable, those of any third-party aggregator, which you must review on the relevant website. By accepting these Terms and Conditions, you confirm that you have read and understand all relevant supplier terms and conditions.

6.6 Liability and Dispute Assistance

You further acknowledge that any rights, obligations, claims, or disputes arising from those services are governed solely by the supplier’s terms and must be pursued directly with the supplier, subject to UK law and these Booking Terms and Conditions. By making a booking, you specifically agree to these Terms. We accept no liability for any contract you enter into with the airline, their acts or omissions, or the flight service itself. Within those limits, we will provide reasonable assistance to help you resolve any dispute, provided you contact both us and the supplier without undue delay.

7. Our Responsibility

7.1 Agency-only capacity

We act as an agent on behalf of you, our principal. Your contract for each travel service is with the relevant suppliers, and that supplier’s booking conditions govern that contract. Our responsibilities are limited to making the booking as per your instructions.

7.2 Duty of Reasonable Skill and Care

We will exercise reasonable skill and care in arranging bookings exactly as you instruct. Beyond that agency function, we accept no responsibility for the travel services provided by the supplier(s). Our responsibilities are limited to sourcing and booking travel services on your behalf from reputable suppliers.

7.3 Information Supplied Before Booking

Any itineraries, schedules, or prices we relay before confirmation are for your convenience and may contain human, third‑party errors and/or be subject to change. The definitive, binding record is the documentation issued directly by the relevant service provider(s). Due to this, we accept no responsibility for the provision of the travel services or for any information we pass on to you in good faith.

7.4 Your Obligation to Check Supplier Documents

You must review the supplier’s confirmation documents immediately. If you spot any discrepancy you must notify both us and the supplier within 24 hours, or as soon as reasonably practicable. Failure to do so will be treated as acceptance and you will bear any costs of correction. This does not limit your statutory rights.

7.5 Our Limited Agency Duties

As your agent, our responsibilities are limited to: 

(a) using reasonable skill and care to place your booking exactly as instructed; 

(b) correcting any booking errors that are our fault, as required by Regulation 28; and 

(c) providing the organiser’s contact details and any assistance required under Regulations 17 and 18.

7.6 Liability Cap for Agency Services

If we breach our duties, the most we will pay is a sum equal to three times the total price of your booking (or a proportional share if the problem affects only some travellers or components). This cap does not apply to any claim for death or personal injury caused by our negligence—or that of our employees—as required by Regulation 16 of the Package Travel and Linked Travel Arrangements Regulations 2018.

7.7 Indemnity

The Principal indemnifies and holds harmless Trip Tailors Travel Ltd against all claims, losses, costs, liabilities and expenses (including reasonable legal fees) arising from or connected with:

(a) any breach of these Terms by the Principal; and
(b) any acts or omissions of third-party suppliers; and
(c) the Principal’s failure to comply with supplier terms or travel requirements.

7.8 Statutory Rights

Nothing in this Section 7 limits or excludes any liability that cannot lawfully be limited or excluded, including rights under the Consumer Rights Act 2015 or the 2018 Regulations.

8. Complaints

Your contract(s) are directly with the supplier(s), so any questions or concerns must be raised with them. If an issue arises while you are away, you must notify the supplier(s)—or their local representative—immediately. Failing to do so leaves less opportunity to investigate and resolve the matter and may reduce, or even eliminate, any compensation to which you might otherwise be entitled. We will assist you with complaints if you contact us regarding the complaint. We strongly recommend contacting us as soon as an issue arises. If the booking involves an ABTA member, you can use ABTA’s ADR scheme to help resolve disputes – 

See https://www.abta.com/help-and-complaints/customer-support/resolving-disputes 

9. Medical Requirements

9.1 All Travellers

It is your responsibility to check the latest official health advice for your destination(s), obtain any required or recommended vaccinations and medications, and carry the necessary documentation; we accept no liability if you fail to do so. We strongly recommend that you reconfirm all requirements no earlier than 72 hours before departure, as rules may change at short notice.

If you or anyone included in, added to, or substituted to your booking has a medically diagnosed allergy—whether food-related, airborne, or contact—please tell us in writing at the time of booking. We will either forward this information to the relevant supplier(s) on your behalf or—if you prefer—provide clear guidance on how to contact them directly; however, we cannot guarantee that allergen-free meals, rooms, or environments will be provided, and we accept no liability if the supplier(s) are unable to meet the request. You remain responsible for confirming arrangements directly with the supplier(s) on arrival and for carrying any necessary medication or epinephrine auto-injectors. We strongly advise you to speak to a health professional before making your booking.

9.2 UK Residents

In addition to the previous requirements, UK residents should consult the Foreign, Commonwealth, and Development Office (FCDO) and the National Travel Health Network and Centre (NaTHNaC) for the latest travel‑health and security advice before booking and again before departure:

https://www.gov.uk/foreign-travel-advice

https://travelhealthpro.org.uk/countries

Failure to follow this guidance or to secure the recommended vaccinations and documentation may result in denial of boarding or entry for which we accept no liability.

9.3 Non-UK Residents

If you reside outside the United Kingdom, you must also comply with the vaccination, testing, and other public health requirements imposed by:

(a) your own country of residence for outbound and return travel, and

(b) every transit or destination country included in your itinerary. This may include, without limitation, proof of COVID‑19 vaccination or recovery, negative PCR or antigen tests, yellow fever certificates, medical screening on arrival, quarantine, or mandatory health insurance cover.

You are responsible for checking and re‑checking the latest entry rules through your home government’s official travel‑health portal or its relevant substitute and the official sources of each destination (such as the local ministry of health or immigration authority). We strongly recommend that you reconfirm all requirements no earlier than 72 hours before departure, as rules may change at short notice.

We accept no liability for any loss, expense, or denial of boarding/entry that arises from your failure to meet the medical or documentation requirements applicable to you. Any resulting costs—including medical expenses, additional accommodation, transportation, testing, fines, or loss of holiday time—are your sole responsibility. You must obtain the necessary travel insurance. 

10. Changes and Cancellations (Customer-Initiated)

10.1 How to Cancel a Booking

Only the lead passenger may cancel or amend the booking. Please contact the supplier to make cancellations or amendments to your booking, they will provide you with details of the cancellation process. If you wish for our assistance please telephone us first and then confirm the request in writing (e-mail or letter). The request takes effect only when we acknowledge receipt in writing. We will then guide you on how to cancel the booking through the supplier.

10.2 Material Breach Treated as Cancellation

If you materially breach any provision of these Terms and Conditions in a manner that cannot reasonably be remedied, such breach shall be deemed a customer-initiated cancellation of the affected booking. In that event, the cancellation provisions in clause 10 (including all applicable cancellation fees and forfeiture of the Service Fee) will apply.

10.3 Our Service Fee

Our Service Fee is a fixed charge that covers the professional time and expertise we expend in planning, sourcing, negotiating, and administering your booking from the moment we receive your request. Because these services are delivered immediately and cannot be “undone”, the Service Fee is strictly non-refundable once paid, even if you later amend or cancel the booking for any reason, except where we are in material breach of our contract with you.

10.4 Supplier Fees and Our Charges

Any change or cancellation is subject to the supplier’s terms, and the supplier may charge up to 100% of the travel service cost. Regardless of who initiates the cancellation—whether you or the supplier—you remain solely responsible for liaising with the supplier and completing all required cancellation procedures.

11. Changes and Cancellations (Supplier-Initiated)

11.1 Notification

If a supplier alters or cancels your booking and informs us of this, we will pass that information to you as soon as reasonably possible. In circumstances where the supplier informs you of the changes or cancellations, it is your responsibility to handle this with the supplier. If you wish us to assist, you must contact us as soon as reasonably possible.

11.2 Your Response

When the supplier offers you alternative arrangements or a refund, you must tell the supplier which option you prefer within the deadline stated by the supplier. If you do not contact the supplier in time, the supplier may treat the booking as canceled and issue a full refund for the service(s).

11.3 Our Liability

We have no responsibility for any change or cancellation imposed by your supplier and accept no liability for resulting losses or costs.

12. Travel and Medical Insurance

You must obtain comprehensive travel insurance for yourself and everyone in your party, and be able to produce proof of adequate cover whenever a destination or supplier requires it. The policy should, at minimum, cover medical treatment and repatriation, personal liability, loss of baggage or money, trip cancellation, and related costs. Disclose all relevant medical and other required information to your insurer, as non-disclosure may invalidate the policy. If you travel without suitable insurance we will accept no responsibility for losses that such insurance would otherwise have covered.

13. Accommodation

13.1 Room Allocation and Local Charges

Your room is allocated by the accommodation provider at check-in. It is your responsibility to confirm the property’s check-in and check-out times in advance and to pay any local taxes, resort fees, or incidental costs directly to the provider on arrival or departure.

13.2 Renovation and Building Works

Hotels and other properties occasionally carry out refurbishment or other building works, which may cause noise or limited facility access. If we learn of significant works before you book we will pass that information on to you. Suppliers may, however, advise you of works after your reservation has been made; in such cases, you must deal directly with the supplier to amend or cancel the booking if you wish to do so.

14. Documentation

14.1 Issuance

All travel papers— including, but not limited to, confirmations, e-tickets, and vouchers—are issued by email and text. The supplier will send all relevant documentation to the lead passenger’s email address and/or phone number provided at booking. We will forward all relevant documentation to you in circumstances where documents are sent directly to us by the supplier.

14.2 Supplier Documentation Request

If a supplier requests passport or other identification details, you must provide the requested information directly to the supplier no later than the deadline stated in the supplier’s notice. Failure to meet that deadline may entitle the supplier to amend or cancel the affected service(s), and we accept no liability for any resulting loss, cost, penalty, or inconvenience, including—but not limited to—additional fares, re-issue fees, or loss of holiday time.

14.3 Duty to Monitor Email

You must monitor your provided email inbox (and its spam/junk folders) at reasonable intervals both before and during your trip to ensure you receive and review every update in good time. If any document is missing, unreadable, or incorrect, you must tell us—and where applicable the supplier—immediately. We are not responsible for losses arising from an email that was correctly dispatched but not retrieved or checked. Should tickets or vouchers need to be re-issued, any supplier fees will be your responsibility unless the need arises from our negligence.

15. Passports, Visas, Health and Other Entry Requirements

15.1 Your Responsibilities

You must hold all passports, visas, electronic travel authorisations, vaccinations, and other documentation required for every country on your itinerary. Consult the official UK Government travel pages at gov.uk/foreign-travel-advice and the relevant embassies or consulates before booking and again immediately before travel. Many destinations require a passport expiry date at least 6 months beyond the date of return; confirm the exact rule that applies to you. We strongly advise that you travel with a passport that has an expiry date of at least 7 months beyond the date of return. Border authorities may refuse travel if a passport is damaged (e.g., torn pages, water damage, loose binding), so ensure it is in good physical condition before departure. We will not be liable for any delay, denied boarding, or other disruption that arises because your passport is damaged or otherwise deemed unacceptable by the relevant authorities.

15.2 Domestic Photo-IDs

For air travel within the UK, Channel Islands, and Isle of Man you must present an acceptable form of photographic identification. Check the airline’s most recent guidance.

15.3 Health Precautions

Review health requirements with your GP or a specialist travel clinic and consult travelhealthpro.org.uk for up-to-date vaccination and disease-prevention advice. Some countries demand proof of vaccination, negative tests, or other medical documentation for entry.

15.4 Liability

If you are denied boarding or entry because you have not met the passport, visa, health, or other entry conditions, neither we nor the supplier will be liable for any loss or expense—unless the failure results from our negligence.

16. Pre-Departure Checks and Flight Reconfirmation

Please verify that your passport, visa, insurance certificate, and all travel documents are valid and to hand. Ensure you reach the airport with plenty of time for check-in and security. Airlines can change schedules without notice. You must contact the airline and supplier (or other transport supplier) and check your booking online no later than 72 hours before each flight to reconfirm the departure time, terminal, and flight number. Record any new reference or the name of the agent who confirms the details. If you fail to complete this reconfirmation, the supplier may cancel your seat, and you could be denied boarding with little or no refund.

17. Unavoidable and Extraordinary Circumstances

Except where these Booking Terms and Conditions state otherwise, we are not liable for any loss, damage, expense, or cancellation, nor obliged to pay compensation, where the performance of our or a supplier’s contractual duties is prevented or materially affected by unavoidable and extraordinary circumstances—that is, events beyond our or the supplier’s reasonable control whose consequences could not have been avoided even after all reasonable measures were taken. Such events include, but are not limited to:

• War, armed conflict, civil unrest, riot, or the threat thereof;

• terrorism or the credible threat of terrorism and any resulting action by authorities;

• acts of any national or local government or other public authority, including border closures, quarantine orders, and changes to entry regulations;

• industrial disputes, strikes, or lock-outs;

• natural disasters (e.g., earthquake, volcanic eruption, tsunami, flood, hurricane, wildfire) or nuclear incidents;

• epidemics, pandemics, or other public health emergencies and the measures taken to contain them (e.g., travel bans, mandatory testing, or vaccination requirements);

• Extreme weather or other conditions that make travel to, from, or within the destination unsafe;

• major fire, chemical, or biological incidents; and

• Any similar event outside our or the supplier’s control.

Where such circumstances occur, we and our suppliers will, where possible, offer you suitable alternatives or assistance, but we are under no obligation to refund, pay compensation, or meet any costs or expenses you incur as a result.

18. Conduct and Responsibility for Damage

18.1 Behaviour Standards

You and all members of your booking are expected to behave responsibly and with respect for others, property, and local laws at all times. If, in the reasonable opinion of the supplier or their representative, your conduct (or that of any member of your party) is disruptive, dangerous, offensive, or likely to cause harm or serious inconvenience to others, the supplier may terminate your booking, deny access to services, or evict you from the accommodation. In such cases, no refunds or compensation will be provided, and we will have no further liability to you.

18.2 Damage and Extra Charges

You are responsible for any loss or damage caused by you or any member of your party to the accommodation, its contents, vehicles, equipment, or other property. You must pay the supplier directly for any reasonable cleaning fees, repair costs, lost income, or replacement charges they incur as a result.

18.3 Recovery of Costs

If we receive a claim or are charged by a supplier or third party due to your conduct, and those costs are reasonably incurred and properly evidenced, you agree to reimburse us in full within 14 days of notification. We will provide you with a copy of any relevant claim or invoice on request. This clause does not affect your legal rights or our duty to act fairly and reasonably.

19. Privacy Policy

We are committed to protecting your privacy and personal information. Our privacy policy is available here: https://triptailors.net/privacy-policy/

20. Miscellaneous Legal Provisions

20.1 No Third-party Rights

These Terms are made solely between you and us. No other person or organisation has any right to enforce them under the Contracts (Rights of Third Parties) Act 1999.

20.2 Severability

If any court or competent authority from your jurisdiction decides that a clause in these Terms is unlawful or unenforceable, the remaining clauses will remain valid and in full force.

20.3 No Waiver

Any delay or inaction by us in enforcing a right or remedy under these Terms does not constitute a waiver of that right or remedy and will not prevent us from enforcing it later.

21. Law and Jurisdiction

These booking conditions, and any dispute or claim arising from them, are governed by English law. You may bring proceedings in the courts of England and Wales; if you live in Scotland or Northern Ireland, you may instead choose the courts of your jurisdiction.